Psychiatry
DISPATCH COORDINATOR
Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides the connection via telephone between the individual and the mobile crisis team.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Acts as the primary liaison between the crisis representative and the mobile crisis team.
• Receives complete and accurate information from crisis representatives and relays information to the mobile crisis team.
• Utilizes the MHWIN dispatch system to deploy the mobile crisis team.
• Responds to crisis calls and referrals for mobile crisis deployment.
• Utilizes de-escalation techniques and crisis interventions for callers in crisis.
• Completes a triage to provide an initial assessment of the individual’s needs.
• Assesses callers when there may be a potential for suicide using the Columbia Suicide Severity Rating Scale.
• Performs related duties as assigned.
REQUIRED EDUCATION:
A High School diploma, GED, or its equivalent.
REQUIRED EXPERIENCE:
• Two (2) years of full-time paid professional experience working in a human service, social service, mental health or behavioral health setting.
AND
• Two (2) years of full-time paid professional experience performing customer service, dispatch, emergency/crisis response, peer support or related experience.
REQUIRED LICENSE(S).
A valid State of Michigan Driver’s License with a safe and acceptable driving record.
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