Lead Behavioral Health Case Manager: Champion Wellbeing & Transform Lives with a Multidisciplinary Team

Job description

WHAT YOU CAN EXPECT TO BE DOING IN THIS ROLE AT PLYMOUTH HOUSING
• Mentor, coach, support, and guide BHCMs.
• Assist with onboarding, training, and case management techniques.
• Serve as the first point of contact for BHCM queries.
• Assist the Residential Services Manager (RSM) in daily operations of the behavioral health team.
• Ensure service continuity and consistency in policy and procedure implementation.
• Lead peer learning sessions for quality service delivery and compliance.
• Facilitate communication with RSM and other departments for partner relationship alignment.
• Collaborate with residents and team members to assess behavioral health needs.
• Develop individualized care plans and facilitate access to treatment.
• Connect residents with clinical resources.
• Administer symptom screeners and follow-up assessments.
• Conduct ongoing assessments of residents’ behavioral health status.
• Partner with PSH Case Managers to identify barriers to care.
• Provide support and advocacy for residents in the healthcare system.
• Use BH interventions to de-escalate situations.
• Maintain accurate and timely documentation of resident interactions.
• Support residents in setting and attaining their goals.

• Lead and mentor a team of Behavioral Health Case Managers, providing guidance, training, and support to enhance service delivery and team performance.
• Develop and implement individualized care plans for residents, facilitate access to various treatments, and coordinate with internal and external partners to address behavioral health needs.
• Oversee the daily operations of the behavioral health team, ensure consistent implementation of policies, and support communication and collaboration with other departments and service providers.